Cancellation & Refund Policy
At A DreamsInvite, we prioritize transparency and complete customer trust. We offer a fair, clear, and simple cancellation process if your event plans change.
90% Refund
If you cancel immediately after payment and before design or customization work begins, only a 10% administrative & processing fee is retained.
Partial Work Refund
If customization has already started, your refund amount will be calculated fairly based on the percentage of work completed.
5–7 Business Days
Approved refunds are transferred back directly to your original payment bank source (UPI, Net Banking, or Card) without delays.
1. Overview & Scope
This Cancellation & Refund Policy applies to all digital invitation website packages and custom orders placed on DreamsInvite (www.dreamsinvite.com).
Every digital invitation website we create involves personal customization, typography setup, audio integration, image optimization, and live RSVP database hosting. Our terms are crafted to be fair to both clients and our design team.
2. Immediate Cancellation (Before Work Starts)
A standard flat 10% administrative & payment gateway processing charge is deducted to cover non-refundable banking fees and booking slot processing.
3. Work In-Progress Cancellations
If a cancellation is requested after design customization, photo formatting, audio sync, or code setup has already begun:
- Work-Completed Basis: The final refund amount is calculated strictly based on the percentage of design work completed up to that point.
- Initial Stage (~25% done): Up to 75% refund of total order amount.
- Midway Stage (~50% done): Up to 50% refund of total order amount.
- Final Assembly (~75%+ done): Up to 25% refund depending on remaining publishing tasks.
4. Completed & Live Deliverables
Once the personalized invitation website has been fully assembled, reviewed, approved, and hosted live, no further refunds are available.
Following the completion and final delivery of your custom invitation website, any outstanding final balance must be cleared within 24 hours. If the final payment is not received within 24 hours of delivery, DreamsInvite reserves the right to immediately take down and permanently delete the website and its media from our hosting servers.
5. Refund Method & Processing Time
Upon approval of your refund request by our support team:
- Refunds are credited directly to your original payment source (UPI, Bank Account, or Card).
- Processing usually takes 5 to 7 business days depending on your bank network.
- A digital payment refund receipt will be shared with you on WhatsApp or Email.
6. How to Submit a Refund Request
To request a cancellation or refund, please reach out to us with your order details (Client Name & Template Name):